As a property investor or board member, you will want to ensure that your business runs smoothly at all times, which is why you need the assistance of a property manager. At the same time, the manager’s skills and qualifications should fit your needs and have what you’re looking for in a manager so that you can rely on them when an issue arises.
Nevertheless, skills alone will not assure you that your property manager will be able to do everything you want. Since you’re the owner, there are also provisions from your end to ensure that your manager can do the job properly.
To know if your property manager is able to meet your expectations, answering the following three questions can help you do so:
“Does my property manager have the support they need?”
Everyone needs to have support for them to complete tasks efficiently. Even the best property manager who has the highest credentials will most likely be relying on aspects that are out of their expertise because they can’t do everything on their own.
The necessary support, in this case, includes accounting, and purchasing assistance, supplier or vendor relations, and financial services. They also must have the help of human relations professionals to resolve personal matters easily. At the same time, you may need to provide ongoing training for them to grow and develop the skills they need in property management.
While property managers can be versatile, they’re still only able to do certain tasks at given times. Just as you’re relying on them, your property manager may still rely on other people’s expertise in some areas they don’t excel in or don’t have the time to perform.
“Does my property manager have the right tools?”
In a technologically- driven and fast-paced world, your property manager’s task may increase in difficulty, which is why you need to provide them with the right tools to adapt and succeed.
Particularly, this means making sure that they have functional tech and communication tools, such as phones and laptops, among others. Since communication is very important today and almost everyone relies on the Internet for information, your property manager needs to be able to dominate those markets as well.
“Does my property manager have the right attitude?”
While this isn’t entirely in your control, you still have to know whether or not you’re property manager has the right personality in meeting your expectations. Since you care about your property, you need to have compassion for your customers and the people around you as well, which is also true for your property manager.
A good property manager can meet expectations if they value empathy and care for others. This can never be taught and instilled through training alone. Most of the time, it’s natural.
In addition, if your property manager values other people’s emotions, they will also care about your goals. They will even go beyond what is expected of them to make sure that the people they’re working with are satisfied. Property managers who have high emotional intelligence will always do their best to meet high standards and expectations.
Conclusion
Although there are things you can do to make your property manager perform exceptionally, the most successful property managers are those who care for others. You don’t want somebody who’s arrogant and prideful to represent your business, or you might drive tenants and potential customers away and turn towards your competition.
Remember, if you do not have a property manager who cares, make sure that you find one. We’re a property management company in New York that cares and offers simple yet innovative solutions to property owners and investors. Get in touch with us today, and we’ll be more than happy to help!